Terms of Service

Agreement to Terms

By accessing or using EduNexus ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

EduNexus is operated from Nairobi, Kenya, and governed by Kenyan law.

Services Provided

EduNexus provides:

1. Pathway Analysis: AI-powered analysis of student strengths and recommended CBC pathways
2. Career Recommendations: Suggested career paths based on student interests and performance
3. Guardian AI Tutor: 24/7 AI-powered educational support
4. Progress Tracking: Monitor student development over time

Subscription Plans & Pricing

Free Trial

• 1 FREE pathway analysis for new users
• No credit card required

Pay-As-You-Go (Token Plan)

• KES 100 for 10 tokens
• KES 300 for 35 tokens
• KES 500 for 60 tokens
• Tokens never expire
• Non-refundable once purchased

Token Usage:

• Guardian Tutor: 2 tokens per session
• Career Recommendation: 2 tokens per search

Termly Unlimited Plan

• KES 1,500 per term (3 months)
• Unlimited pathway analyses
• Unlimited Guardian Tutor access
• Unlimited career recommendations
• Track up to 3 children
• Auto-renews unless cancelled

Payment Terms

Accepted Payment Methods:

• M-Pesa
• Visa/Mastercard (via Paystack)

All payments are processed securely through Paystack. Prices are in Kenyan Shillings (KES).

Refund Policy

Token Purchases

• Non-refundable once purchased
• Tokens remain valid indefinitely

Termly Subscriptions

• 7-day money-back guarantee from purchase date
• After 7 days: No refunds
• Cancellation stops future charges but does not refund current term

For refund requests, email: kariukidennis092@gmail.com

View full Refund Policy →

AI-Generated Content & Disclaimers

Accuracy Disclaimer

While our AI is trained on extensive data:

• Results are suggestions, not guarantees
• AI can make mistakes
• Individual circumstances vary
• Professional human judgment is irreplaceable

We do NOT guarantee:

• Accuracy of pathway predictions
• Career success outcomes
• Admission to specific schools or programs
• Future academic performance

User Responsibilities

You agree NOT to:

• Share your account with others
• Use the service for illegal purposes
• Attempt to hack, disrupt, or damage the platform
• Upload false, misleading, or harmful information
• Use the service to harm children in any way

Limitation of Liability

To the maximum extent permitted by Kenyan law:

EduNexus and its owners, employees, and partners are NOT LIABLE for:

• Indirect, incidental, or consequential damages
• Decisions made based on our AI recommendations
• Technical issues, service interruptions, or data loss

Maximum Liability: Our total liability is limited to the amount you paid in the last 3 months (maximum KES 5,000).

Data Privacy

Your privacy is important. Please review our Privacy Policy → which explains how we collect, use, and protect your data.

Cancellation

You can cancel anytime:

• Log into your account
• Go to Settings → Subscription
• Click "Cancel Subscription"
• Service continues until end of current billing period

Governing Law & Dispute Resolution

These Terms are governed by the laws of Kenya.

Dispute Resolution Process:

1. Negotiation: Contact us first to resolve amicably
2. Mediation: If negotiation fails, try mediation
3. Arbitration: Disputes resolved through arbitration in Nairobi, Kenya
4. Court: As a last resort, Kenyan courts have jurisdiction

Changes to Terms

We may modify these Terms at any time. Changes are effective immediately upon posting. Continued use means acceptance of updated terms.

Contact Information

Acknowledgment

By using EduNexus, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by them
• You are legally capable of entering this agreement
• You will use the service responsibly and ethically